System Information Time of this report:, Machine name: JAMER- PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr. ) Language: English ( Regional Setting: English) System Manufacturer: ASUSTe K Computer Inc. System Model: G73 Jh BIOS: BIOS Date: Ver: Processor: Intel( R) Core( TM) i7 CPU Q 740 @ 1.73 GHz (8 CPUs ~1.7 GHz Memory: 6144 MB RAMAvailable OS Memory: 6068 MB RAM Page File: 2465 MB used, 12703 MB available Windows Dir: C:\ Windows Direct X Version: Direct X 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Dx Diag Version: 5 32bit Unicode Dx Diag Notes Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. Direct X Debug Levels Direct3 D: 0/4 (retail) Direct Draw: 0/4 (retail) Direct Input: 0/5 (retail) Direct Music: 0/5 (retail) Direct Play: 0/9 (retail) Direct Sound: 0/5 (retail) Direct Show: 0/6 (retail) Display Devices Card name: ATI Mobility Radeon HD 5800 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: ATI display adapter (0x68 A0) DAC type: Internal DAC(400 MHz) Device Key: Enum\ PCI\ VEN_1002 the CD/ DVD drive does not show up in My Computer as it does when I insert other discs. A friend suggested there is anti-pirating encoding on the disc or that the disc is scratched, but the disc is brand new, and I've imported all of Tool's other albums without problems (all original CD's, no copies). Also, another thing that leads me to believe this is not what's causing the problem is that when this first started, this was happening with another disc ( Braveheart soundtrack and I originally inserted another disc, which read without problem, tried Braveheart again, and it worked. But for the life of me I cannot get my computer to read Undertow. - I've uninstalled the drivers and let Windows (7 64bit) reinstall them again on startup. - I've checked the driver, it said it was working, it searched online for updates and is up to date. - I've downloaded all available updates to Windows 7. - I've downloaded all available updates for Sony Vaio, including a BIOS update ( I do not know what a BIOS update is, btw) direct from Sony.com. - I've chatted with a Sony tech support technician, who referred me to a more qualified Sony tech support technician, who gained remote access to my computer, apparently couldn't figure this out, and promptly referred me to this troubleshooting page and closed the chat box (thanks a lot - on which I did every step, nothing. Any help is greatly appreciated, I'm scratching my head here. Thanks! - Nolan More about : dvd drive read discs I would test the drive and disc with a utility like Opti Drive Control. Run the transfer rate test and check if it returns an error. hmnolanmeyer December 6, 2009.
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End of Life Products Support About Sony Optiarc Home > End of Life Products > DVD Drives > Desktop > AD-7170 A/ S and AW- G170 A/ S End of Life Products DVD Drives Desktop AD-7280 S AD-7260 S AD-7240 S AD-7220 A/ S AD-7200 A/ S AD-7201 A/ S AD-7190 A/ S AD-7191 A/ S AD-7170 A/ S and AW- G170 A/ S AD-5170 A/ S and AW- Q170 A DVD- ROM Slim Blu-ray Drives Retail Support Downloads FAQs Contact and Troubleshoot Distributors List Warranty Support Glossary About Sony Optiarc Key Features :· Max 18x DVD± R writing · Max 12x DVD- RAM writing· 48x CD- R and 32x CD- RW writing· Model Selection · P- ATA interface: AD-7170 A, AW- G170 A · S- ATA interface: AD-7170 S, AW- G170 S· Best Customer Experience · Buffer Under-run Protection · Windows Vista Compatible Product Specification Read Maximum Speed: DVD- ROM SL : 16x DVD- ROM DL : 12x DVD+ R : 16x DVD- R : 16x DVD+ R DL : 12x DVD- R DL : 12x DVD+ RW : 13x DVD- RW : 13x DVD- RAM : 12x CD- ROM : 48x CD- R : 48x CD- RW : 40x Write Maximum Speed: DVD+ R : 18x DVD+ R DL : 8x DVD+ RW : 8x DVD- R : 18x DVD- R DL : 8x DVD- RW : 6x DVD- RAM : 12x CD- R : 48x CD- RW : 32x Access time (typical DVD: 160 ms CD: 140 ms Mechanism: Tray loading Interface: AD-7170 A and AW- G170 A: P- ATA AD-7170 S and AW- G170 S: S- ATA Burst transfer rate: 2 Mbyte Media supported: DVD- ROM DVD- R DVD- R DL DVD- RW DVD+ R DVD+ R DL DVD+ RW DVD- RAM CD- ROM CD- R CD- RW with 80mm and 120mm diameter Modes supported: DVD- ROM, DVD- Video, CD- ROM, CD- ROM XA, CD- I Ready, CD- Bridge, Photo CD, Video CD, CD- DA, CD Extra, CD Text Writing methods: DAO, SAO, TAO with zero gap, variable or fixed packet, multisession Compatibility: MPC Level 3, Multi Read, Vista compatible Weight: 705 gram (1.55 lbs) Dimensions: 148.2 mm x 42 mm x 175 mm (5.83 inches x 1.65 inches x 6.89 inches) Special features: Dust protected enclosure. Buffer under run error prevention. Bezel available colors: beige, black. Microsoft, Windows, and Windows Vista are.
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